Information We Collect
You may give us personal information when:
- Registering for an account
- Ordering product(s)
- Sending us any correspondence
- Registering for newsletters, emails and special offers
- Calling us
Should you not wish to register or use our website, and take advantage of our advanced shopping capabilities, you may order by phone at 800-950-2754.
Information collected may include, but is not limited to:
- First and last name
- Shipping address
- Billing address
- Email address
- Telephone number
- Credit card information
- Date of birth
- Any other personal information you give us
You may provide WPI with information about individuals other than yourself, such as a gift recipient. Information you provide us may be changed at any time by returning to the customer registration page, where you initially registered on www.chimes.com, or by calling our customer care department at 800-950-2754.
WPI maintains records of all of your product purchases.
Most of our web pages can be visited without telling us who you are or revealing any contact information about yourself. We may track the Internet domain address from which people visit us and analyze this data for:
Individual users will remain anonymous, unless you voluntarily provide personal information. We use this information to:
- Optimize WPI website features and functionality
- Fulfill product requests
- Provide order status
- Provide product details and, as necessary, product updates and additional services
- Send promotional offers
When you provide WPI with identifiable information, this information can and, most likely, will be used for identification purposes. This includes, but is not limited to, information you give us, data related to the use of the site and its services and information about your transactions, interactions and communications with us.
We want to communicate with you only if you want to communicate with us. Your email address is used for communication between WPI and you, the end user. If you give WPI your email address, you may receive emails from us, unless otherwise selected. However, a valid email address is required to fully use our website. Information we may send you via email includes, but is not limited to:
- Account information
- Items purchased
- Confirmation numbers
- Credit card information
- Shipping information
- Certain other notifications, including information about orders placed
Marketing materials may also be sent to you, including but not limited to:
- Promotional offers
- New and existing product information
You may opt out at any time to discontinue emails and any future marketing materials and cancel your subscription by sending an email to firstname.lastname@example.org. We do not use your email address or other personally identifiable information to send marketing messages without your consent.
How do we secure your information?
Your account information is secured with generally-accepted technological safeguards, including Secure Socket Layer (SSL) technology. SSL encrypts some information about you before it is sent to WPI. SSL technology is built into most web browsers to secure and encrypt data between your web browser software and our web server. Also, your account is password-protected for your privacy and safety. You should take steps keep your password confidential.
Does WPI disclose the information it collects to outside parties?
WPI will release personal information (including, but not limited to your name, addresses, telephone number and account information) when, in our discretion, we feel it is necessary in order to:
- Comply with the law, including, but not limited to subpoenas, warrants, court orders, government investigations or other legal process
- Enforce or apply the terms of any of our user agreements
- Investigate or respond to allegations of fraud, intellectual property infringement or other claims of unlawful activity
- Protect the rights, property or safety of WPI, our users or others
How do I change, delete or update my information?
Return to the customer registration page, where you initially registered on www.chimes.com, and make any changes you feel are necessary.
California Consumer Privacy Act (CCPA) Compliance Policy
It is our policy to promptly respond to requests from California residents that fall under the California Consumer Privacy Act (CCPA). As a California resident you have the right to (1) request to see what data we have about you, if any, (2) change/correct any data we have about you, (3) have us delete any data we have about you or (4) opt-out of the sale of your personal data.
WPI tries to protect everyone’s online privacy, but realizes the sanctity of children’s privacy, especially in an online setting. We are aware of the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect information from children under the age of 13. If a child under the age of 13 provided WPI with personally identifiable information, a parent or guardian may contact us at 800-950-2754 or email@example.com and we will destroy all of the unauthorized information.
WPI is committed to providing a safe and welcoming website for all. Any questions regarding this policy, or suggestions for improving it, can be directed to our customer service department at 800-950-2754 or firstname.lastname@example.org.