Shipping Policy

We offer FREE SHIPPING on orders over $95.00 that ship to the lower 48 U.S. states.

  • All orders are processed and shipped from our warehouse in Shokan, NY.
  • Fast Shipping! Orders received in our system by 5pm eastern time are shipped the following business day.
  • We do not ship on Saturday, Sunday or holidays.
  • Orders being delivered to the lower 48 states will ship UPS Ground unless expedited shipping is selected.
  • Orders being delivered to military addresses (APO/FPO) will ship via USPS Priority. Shipments to these locations are not eligible for expedited shipping.
  • Orders being delivered to Alaska, Canada, Hawaii, the U.S. Virgin Islands and Puerto Rico will ship UPS Ground. All will be subject to a $15 shipping surcharge (reflected in the shipping charge). Shipments to these locations are not eligible for expedited shipping or free shipping offers.
  • Please, only one shipping address per order.
  • We do not ship outside the U.S. and Canada.
  • We cannot ship to PO Boxes.

Woodstock Chimes / Woodstock Music Collection Shipping Rates

Order Total
(not including tax)
Standard Shipping
(UPS Ground)
Expedited Shipping
(UPS 2-day air)
Shipping to Alaska, Canada, Puerto Rico, & U.S. Virgin Islands
(UPS Ground)
$0.00 - $24.99 $4.99 $14.99 $19.99
$25.00 - $49.99 $7.99 $17.99 $22.99
$50.00 - $74.99 $9.99 $19.99 $24.99
$75.00 - $94.99 $12.99 $24.99 $27.99
$95.00 - $299.99 FREE $31.99 $31.99
$300.00 - $499.99 FREE $39.99 $34.99
$500.00 and up FREE $49.99 $44.99


Shipments to Canada


Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees. Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.

Click here for more important information on shipping to Canada.

Important Details:
  • Shipments to Canada are subject to additional taxes, duty and brokerage fees, which are paid upon delivery.
  • Is your package a gift? Call UPS ahead of time at 1-800-742-5877 to pay these charges, eliminating the need for payment on delivery.
  • All packages shipped to Canada are sent via UPS Standard Service.
  • Woodstock Chimes uses UPS’s e-Tailer Brokerage Program (eBP), so shipments valued under CAD$200 have a flat rate brokerage fee of $10.
  • Shipments valued over CAD$200 or being imported to Canada for commercial purposes will incur additional fees. Please check with UPS for more information.
  • The shipment value is the total charge for the order, including taxes and shipping. Our website shows this total in US dollars. You will need to convert this, as the extra fees apply when this value is over $200 Canadian.
  • Please refer to the Canadian Border Service Agency website for details on Canadian taxes and duty.
  • Some gifts sent from an individual in the US to an individual in Canada are exempt from taxes and duty. Packages sent from a business are not considered gifts and are subject to all applicable taxes and duty. If you are sending a gift to someone in Canada through this website, they will have to pay these charges (and brokerage fees) when the package is delivered unless you make alternate arrangements through UPS ahead of time.
  • Woodstock Chimes are sold in retail and online stores throughout Canada. To find a retailer near you, please call our Canadian Distributor on 1-888-303-2221 or email them on info@northamericancountryhome


UPS 2nd Day Air

  • Packages shipped UPS 2nd Day Air will arrive 2 business days after the day it is shipped.
  • Woodstock Chimes ship packages the day after the order is placed.
  • At this time we are not set up to offer Saturday deliveries.
This chart shows when your order will arrive if you choose UPS 2nd Day Air as your shipment type.
Orders Placed
On
Will Ship
On
And Be Delivered
On
Sunday Monday Wednesday
Monday Tuesday Thursday
Tuesday Wednesday Friday
Wednesday Thursday Monday
Thursday Friday Tuesday
Friday Monday Wednesday
Saturday Monday Wednesday


Do I Need To Use 2nd Day Air?

If you are shipping to a location that appears in the yellow or brown area of the map below, your package should arrive within 2 days so expedited shipping is not necessary. This information is provided by UPS and we can't guarantee their delivery times. You can double check this information on the UPS website - we ship from zip code 12481.

 

Woodstock Shipping Map