Shipping Policy

We offer FREE SHIPPING on orders over $75.00 that ship to the lower 48 U.S. states.

  • All orders are processed and shipped from our warehouse in Shokan, NY.
  • Fast Shipping! Orders are often shipped the same day or the following business day.
  • We do not ship on Saturday, Sunday or holidays.
  • Expedited (UPS 2-day) shipping is available to the lower 48 states.
  • Orders being delivered to the lower 48 states will use standard shipping unless expedited shipping is selected.
  • Standard shipping will either be UPS Ground or USPS Priority Mail. In general, small packages (crystal suncatchers, small chimes, replacement parts) will be send via USPS Priority Mail. All other packages will ship UPS Ground.
  • Free Shipping offers are for standard shipping only, expedited shipping costs extra.
  • Orders being delivered to military addresses (APO/FPO) are not eligible for expedited shipping.
  • Orders being delivered to Alaska, Canada, Hawaii, the U.S. Virgin Islands and Puerto Rico are not eligible for expedited shipping or free shipping offers.
  • Please, only one shipping address per order.
  • We do not ship outside the U.S. and Canada.

Woodstock Chimes / Woodstock Music Collection Shipping Rates

Order Total
(not including tax)
Standard Shipping Expedited Shipping
(UPS 2-day air)
Shipping to Alaska, Canada, Puerto Rico, & U.S. Virgin Islands
$0.00 - $14.99 $9.99 $17.99 $19.99
$15.00 - $24.99 $12.99 $19.99 $19.99
$25.00 - $49.99 $12.99 $22.99 $22.99
$50.00 - $74.99 $12.99 $26.99 $24.99
$75.00 - $94.99 FREE $32.99 $27.99
$95.00 - $299.99 FREE $42.99 $31.99
$300.00 - $499.99 FREE $69.99 $34.99
$500.00 and up FREE $89.99 $44.99

Shipments to Canada

Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees. Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.

Click here for more important information on shipping to Canada.

Important Details:
  • Shipments to Canada are subject to additional taxes, duty and brokerage fees, which are paid upon delivery.
  • Is your package a gift? Call UPS ahead of time at 1-800-742-5877 to pay these charges, eliminating the need for payment on delivery.
  • All packages shipped to Canada are sent via UPS Standard Service.
  • Woodstock Chimes uses UPS’s e-Tailer Brokerage Program (eBP), so shipments valued under CAD$200 have a flat rate brokerage fee of $10.
  • Shipments valued over CAD$200 or being imported to Canada for commercial purposes will incur additional fees. Please check with UPS for more information.
  • The shipment value is the total charge for the order, including taxes and shipping. Our website shows this total in US dollars. You will need to convert this, as the extra fees apply when this value is over $200 Canadian.
  • Please refer to the Canadian Border Service Agency website for details on Canadian taxes and duty.
  • Some gifts sent from an individual in the US to an individual in Canada are exempt from taxes and duty. Packages sent from a business are not considered gifts and are subject to all applicable taxes and duty. If you are sending a gift to someone in Canada through this website, they will have to pay these charges (and brokerage fees) when the package is delivered unless you make alternate arrangements through UPS ahead of time.
  • Woodstock Chimes are sold in retail and online stores throughout Canada. To find a retailer near you, please call our Canadian Distributor on 1-888-303-2221 or email them on info@northamericancountryhome

Expedited Shipping - UPS 2nd Day Air

Check out our Expedited Shipping page
  • Packages shipped UPS 2nd Day Air will arrive 2 business days after the day it is shipped.
  • Woodstock Chimes cannot guarantee expedited shipping.
  • Woodstock Chimes ship packages the day after the order is placed.
  • At this time we are not set up to offer Saturday deliveries.
This chart shows when your order should arrive if you choose expedited shipping.
Orders Placed
Will Ship
And Be Delivered
Sunday Monday Wednesday
Monday Tuesday Thursday
Tuesday Wednesday Friday
Wednesday Thursday Monday
Thursday Friday Tuesday
Friday Monday Wednesday
Saturday Monday Wednesday

Do I Need To Use 2nd Day Air?

Depending on where you package is going in the lower 48 states, selecting expedited shipping may not speed up the delivery time. You might want to check one of the sites below to see when your package will arrive without adding expediting services.

If you are shipping a small package (a crystal suncatcher or a very small chime such as the Piccolo Chime or a Precious Stones Chime), your package will most likely be sent via USPS Priority Mail. To see a map of delivery times check the USPS website. We ship from zip code 12481.

All other packages will be sent via UPS Ground. To see a map of delivery times check the UPS website. We ship from zip code 12481.