Frequently Asked Questions

Here are answers to the questions we get asked most often.

Where to find Woodstock Chimes and Woodstock Music Collection products
Maintaining your Woodstock Chime / Woodstock Music Collection Instrument
About your order
About our warranty
Instructions and songsheets
Woodstock Chimes / Woodstock Music Collection Product Descriptions
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Where to find Woodstock Chimes and Woodstock Music Collection products

Where can I buy Woodstock Chimes and/or Woodstock Music Collection products?

Woodstock Chimes and Woodstock Music Collection products are available for purchase from our network of authorized dealers or directly from this web site.

While you can hear all our chimes on our website, there's nothing like seeing a Woodstock Chime in person. To find stores in your area that sell our products, click here to reach our Retailer Locator. Enter your zip code and the number of miles you’re willing to travel, and we’ll provide you with the names, addresses and phone numbers of various stores in your area.

Please note, due to the large selection of products, not all retailers stock all products. It's a good idea to call the retailer to determine if the product you are interested in is in stock.

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I’m looking for a particular Woodstock product. Can you help?

If you haven’t already used our Retailer Locator, click here to find the names, addresses and phone numbers of stores in your area. It’s always a good idea to call ahead to see if the retailer carries the product you are looking for. If they don’t carry the product, they may be willing to place a special order for you. They want to know what customers are looking for so they’ll appreciate hearing from you.

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I received a Woodstock product as a gift, but wish to exchange it. Can you help me?

Please contact the place of purchase regarding their exchange policy. If the purchase was made on this site (www.chimes.com) please click here for our return policy.

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Maintaining your Woodstock Chime / Woodstock Music Collection Instrument

Where/how do I hang my Woodstock Chime?

Click here to find out where and how to hang your Woodstock Chime for optimal performance. If you purchased an Emperor Gong, click here for instructions on hanging and adjusting your new gong.

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How do I care for my Woodstock Chimes / Woodstock Music Collection Instrument?

Here are some simple maintenance tips so you can enjoy your Woodstock Chimes / Woodstock Music Collection Instrument for years to come.

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Do you offer refurbishing services for Woodstock Chimes?

Refurbishing services are available for many Woodstock Chimes. Depending on the style of chime, we will replace the wood and string parts, re-string the chime and ship it back to you for a fee.

To initiate this service, please click here for our Refurbish Request form. Please complete and submit this form to us so we can provide you with additional information, including a Return Authorization Number, shipping instruction and the exact cost to refurbish your Woodstock Chimes.

If your chime is not listed on the Refurbish Request Form, we do not provide refurbishing services for that chime at this time.
If you have questions, please email our Refurbishing Department.

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I live overseas – will Woodstock Chimes repair or refurbish my chime?

If your chime is within the warranty period, you should contact the place of purchase for a replacement.

International shipping charges, duties and taxes make it prohibitively expensive to ship chimes to locations outside of the United States. As such, Woodstock does not repair/refurbish chimes from outside of the United States.

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Can I buy replacement string or wood parts to repair my Woodstock Chimes?

While we offer refurbishing services* for many Woodstock Chimes, we also offer home repair options for our more traditional chimes. Depending on the style and size of your Woodstock Chimes, you may purchase one of the following:

  • Repair Kit (includes clapper, windcatcher and enough string to restring your entire chime)
  • Wood Chime Top
  • String (enough to restring your entire Woodstock Chime)

Prices are based on the style and size of the chime. The diameter of the wood chime top will determine the specific string, windcatcher and clapper you'll need to complete the repair.

Please click here to see what repair options we have online

Click here to learn how to restring your Woodstock Chime. (Restringing instructions come with all string and repair kit purchases.)

Still not sure which kit is for you? email us and we'll help you figure it out. A picture is worth a thousand words, so if you have a picture of your chime, especially one that shows the number of tubes, and any writing on the windcatcher, including that with your email would be helpful!

Repair kits are available for customers in Canada, the U.S. and its territories.

*If you prefer that we refurbish your Woodstock Chimes, please click here to complete the Refurbish Request form.

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How do you string a Woodstock Chime?

Click here to learn how to restring your Woodstock Chime.

If you prefer that we refurbish your Woodstock Chimes, please click here to complete the Refurbish Request form.

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Can I purchase replacement parts for my Woodstock Chime product?

In addition to the refurbishing and repair kit options listed above, we also sell various replacement parts for our Garden Bell and Fountain products, as well as some of our chime and Woodstock Music Collection products.

Please click here to see what replacement parts we have online

If you do not see the specific part you are looking for, email us and let us know what you are looking for.

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Can I purchase accessory parts for Music Collection products?

We sell various replacement accessories for our drums and other Music Collection items. Please click here and let us know what you are looking for.

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Can I register my Woodstock Chime or Woodstock Music Collection Instrument with you?

Yes, you can register your product(s) online. Simply click here to go to our online registration site.

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About your order

How do I track my order?

When your order has shipped, you will receive an email stating the order in en route. This email will include a tracking number for the shipment. The tracking number should automatically link to the appropriate site, but in case it doesn't you can copy and paste it into the tracking system at UPS or the United States Postal Service websites. We ship UPS Ground to the lower 48 states, USPS Parcel Post to the rest of the country. We also use UPS for expedited shipping requests.

If you have not received an email from us or have lost the email with the tracking information and you have registered on our website, you can log in to your account and check your order history to obtain information about your order (including tracking numbers).

If all else fails, you can email our Refurbishing Department with your question.

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I live in Alaska/Hawaii/Canada... will you ship to me?

Yes, we ship to Canada and the entire United States, including Puerto Rico and the U.S. Virgin Islands. Shipments to the lower 48 states are sent via UPS Ground. Shipments to Alaska, Canada, Hawaii, Puerto Rico, the US Virgin Islands are sent UPS Ground and will be subject to a shipping surcharge (reflected in the shipping charge). Shipments to these locations are not eligible for expedited shipping or free shipping offers. Shipments to miliary addresses (APO/FPO) are sent USPS Parcel Post and are not eligible for expedited shipping. For our shipping charges and other details, please read our shipping policy.

Shipping to Canada? Please review our Canadian shipping page for important information on Canadian taxes and duty as well as brokerage charges that will apply to these orders.

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How much do you charge for shipping?

For our shipping charges and other details, please read our shipping policy.

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When will I receive my order?

Orders generally ship the day they are received or the following business day. (Please Note, we do not ship on Saturdays, Sundays or Holidays.) You will receive an email with a tracking number once your order is en route. Delivery times depend on your location. All orders ship from Shokan, NY and our standard delivery method is UPS Ground. Please refer to the UPS (or USPS) websites for more information on delivery times.

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About our warranty

What is your warranty policy?

You expect excellence and so do we. We’re committed to quality and stand behind everything we sell. Most Woodstock Percussion, Inc. products carry and one-year limited warranty (see below). In addition, our precision-tuned chimes with aluminum tubes carry a lifetime tuning guarantee.

Limited Warranty

Products manufactured by Woodstock Percussion, Inc. are warrantied to be free of defects in materials and workmanship. All musically-tuned Woodstock Chimes with aluminum tubes come with a lifetime tuning guarantee. Your product is warrantied for one year from the date of purchase. This warranty excludes capiz, bamboo, glass and coconut chimes and components as well as defects due to normal wear, abuse, shipping damage or failure to use products in accordance with the instructions. The warranty is also void in the event of unauthorized repair or modification. In the event of a defect, product will be repaired promptly, without charge or, at our option, replaced with a new product of equal or superior value, if delivered to Woodstock Percussion, Inc., prepaid, together with the sales slip or other proof of purchase date. PRIOR APPROVAL FROM WOODSTOCK PERCUSSION, INC. IS REQUIRED FOR RETURN. Contact our Refurbishing Department at refurbish@chimes.com for a return authorization number. Once you have a return authorization number, products should be returned to Woodstock Percussion, Inc., 167 DuBois Road, Shokan NY 12481-5124 USA Attn: Quality Dept.

Except to the extent precluded by applicable law, Woodstock Percussion, Inc. WILL HAVE NO LIABILITY FOR ANY CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES, AND ANY WARRANTY OF MERCHANT-ABILITY OR FITNESS FOR PARTICULAR PURPOSE EXPIRES WHEN THIS EXPRESS WARRANTY EXPIRES.

This warranty gives you specific legal rights, and you may have other rights which vary from state to state

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My Woodstock Chime broke and it's still under warranty. What do I do?

If your product breaks while under warranty, it will be repaired or replaced with new. It's an easy 2-step process to return your chime for repair/replacement:

STEP 1:
You need a Return Authorization Number to return your product. To request a Return Authorization Number, contact our Refurbishing Department at 800-422-4463 x487 (8:30am-5pm Mon-Fri).

STEP 2:
Once you have a Return Authorization Number, products should be returned to:

Woodstock Percussion, Inc.
167 DuBois Road
Shokan, NY 12481-5124 USA

Make sure you put your Return Authorization Number on the outside of the box. It doesn't hurt to include it and your contact information on a note inside the box with the chime.

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My Woodstock Kazoo is under warranty, can it be fixed?

Unfortunately, Woodstock Kazoos are not a "fixable" product. However, if it is under warranty and if the problem is due to a manufacturer's defect, we can replace it. To request a Return Authorization Number, contact our Refurbishing Department at 800-422-4463 x487 (8:30am-5pm Mon-Fri).

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My Zenergy Chime/Pipedream is out of tune, can you tune it?

All Zenergy Chimes and Pipedreams are precision-tuned. There is no way to re-tune these products. If you truly think there is a problem, please email us and we will make arrangements for our Quality Control people to check your Zenergy Chime and/or Pipedream. If there is a problem, we will replace your product. If there is not a problem, we will return your original product to you.

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The shortest tube on my Pipedream doesn't ring properly. Is this fixable?

Your Pipedream was precision-tuned by experts at our factory. There is no way to re-tune a Pipedream. Because of its small size, the shortest tube does not have as much resonance as the other tubes. However, we felt it was vital to include this note as part of the Pipedream scale. If you truly think there is a problem, please email us and we will make arrangements for our Quality Control people to check your Pipedream. If there is a problem, we will replace your product. If there is not a problem, we will return your original product to you.

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Instructions and Songsheets

I lost the instructions and/or songsheet that came with my Woodstock Music Collection instrument! Can I get a copy?

Yes, of course! We have the instructions and songsheets for most of our musical instruments available. If you're just looking for instructions, you can download them here. If the instructions are part of the songbook/songsheet that came with the instrument, you can find that here. Just click on the instrument you're interested in!

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Do you have more songs for my Woodstock Music Collection instrument?

We do have additional songs available for most of our Woodstock Music Collection products. Click here to see a list of instruments, then click on your instrument to see all the songs we have that can be played using that instrument.

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I lost the instruction sheet that came with my Woodstock Chimes product (non musical instrument)! Can I get a copy?

We know how easy it is to misplace paperwork! That's why we have our instructions sheets available for download on our website.

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Woodstock Chimes / Woodstock Music Collection Product Descriptions

I understand my Woodstock Chime is precision-tuned, what does that mean?

When Woodstock Chimes first began producing windchimes in 1979, most windchimes were made by artists who created visually beautiful chimes with little consideration for the sound. Woodstock Chimes elevated the windchime into an item that combines beauty with musical relevance, using a technique that precision tunes our windchimes to musical scales. "Windchimes are musical instruments that are played by the wind, " says Woodstock Chimes founder & owner Garry Kvistad, who is also a professional musician. "When you're purchasing a windchime, you should close your eyes and listen to it. If you have an immediate, positive reaction to the sound, it's an ideal windchime for you. "

For reasons of musical purity, we tune all of our products to an ancient system known as just intonation. Therefore, many of the notes used on Woodstock Chimes fall between the notes of the piano which is tuned to a modern system called equal temperament. This makes our products not only authentic when we tune to ancient scales, but also gives the sound its beautiful and unique quality for which we are known. Each and every tube or rod used in our special chimes is individually tuned to exacting frequencies to assure the best possible result. This means that tubes tuned to the same note found on other Woodstock Chimes will be in tune with each other but might be slightly different in length. Other windchime makers often cut to exacting lengths but the sound will vary due to the slight inconsistencies of the tubes (wall thickness, diameter, temperament of metal). While our products are mostly enjoyed in homes and gardens, many musicians use them as well. Since the intervals don’t always match the modern system of tuning of the piano exactly, trained ears can appreciate the difference and adapt to the ancient system. For those wanting to explore this ancient tuning system of just intonation in great detail, Garry suggests the following web page: http://www.kylegann.com/tuning.html .

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I can't hear the chimes on your website.

It could be that your computer is using a sound management utility. For instance, on a Macintosh computer, the Safari browser software has a secondary app named 'Safari Web Content'. When a sound management utility is installed on the computer, the volume for that app is sometimes set to 0, which affects the ability to hear our chimes when you click the "listen" button on our website. Simply changing this setting to a higher number solves the problem.

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Are Woodstock Chimes made in the US?

All Woodstock Chimes are designed and developed at our headquarters in Shokan, NY. In addition, our marketing, accounting, purchasing, customer service and warehouse departments are also located in Shokan. Product production takes place in a number of places, including China, Taiwan, Bali, the United Kingdom and the United States. Here's a message from our Executive VP regarding production of Woodstock Chimes.

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Do you have a glossary of terms ?

Yes, of course! Please click here to see our glossary of commonly used terms.

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What are all the chime parts called?

Most of the chime part names are pretty self-explanatory. There's the Top String and the Tube String and so forth. Here's a diagram that spells it all out for you.

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Question not here?

I have an inquiry about something that hasn’t been addressed here. How do I get an answer?

Please click here to send us an e-mail message. We’ll reply as quickly as we can.

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